Frequently Asked Questions

RETURNS

Customers are welcome to return any unwanted items within 14 days of receipt of the parcel. When returning parcels, please be advised that:

– Returns, refunds or exchanges can be made only on unopened and unused products.  

– Any and all return fees incurred when posting items back to Lash Store Pro LLC. are customer’s responsibility (including postal charges).

– When returning items, the customer is required include the note where specifying their order number.

– All Returns should be made to: Lash Store Pro LLC, 240 Le Paradis Blvd, Sharpsburg, GA, 30277

– Remuneration can be given only when items are received and inspected by our staff members. The customer is therefore advised to send any returns with a trackable option. Items may be subject to 5% restocking fee.

Returned items can be refunded or exchanged for an alternative item, or replaced like for like.

REFUNDS

Refunds can be given on any returned item which is sent back within 14 days of receipt, along with a note of the order number and reason for return.

Once the items have been inspected by the members of our team, the customer will be refunded on the same method of payment they purchased the item with, funds may take up to 10 business days to reach the recipient’s account, depending on the recipient’s bank.

At LashStorePro, we operate from two fulfillment centers:

• Canada Warehouse – Vancouver, BC
• USA Fulfillment – Sharpsburg, GA

Shipping Rates

• Within Canada:
  • Flat shipping rate on orders under CAD $125
  • Free courier shipping on all orders over CAD $125
• Within USA:
  • Free shipping on orders over  USD $75
  • Standard shipping rates apply to orders below this threshold
• International shipments from USA or Canada – standard currier rates apply

⚠️ Note: During promotional periods (e.g., Black Friday), free shipping offers may not apply, even if the order exceeds the minimum amount.

Shipping Internationally:

Please note, we do everything possible to make sure you are paying the cheapest delivery rates, however we cannot be responsible for additional charges such as duties/ local taxes and possible handling fees charged by currier.

🕐 Shipping Schedule

• Orders placed before 4:00 PM (warehouse local time) are typically shipped the same business day
• Orders placed after 4:00 PM ship the next business day
• Deliveries occur Monday through Friday only

📬 PO Boxes & Delivery Times

• We ship to PO Boxes via Canada Post only
• Delivery times range from 2–9 business days depending on your location
• For accurate estimates, visit the Canada Post website

💳 Checkout, Currency & Duties

• Checkout totals include taxes, shipping, and handling
• Your card will be charged in your local currency
• International orders (e.g., Mexico) may incur customs duties, VAT, or brokerage fees, which are the buyer’s responsibility
  For example, shipments from USA to Mexico may be subject to import taxes or customs clearance fees charged by local authorities.
  
• Packages shipped to Canadian addresses do not require a signature

📦 Product Availability

We work to keep inventory accurate and updated. However, due to fluctuations:

• Out-of-stock items will either be marked accordingly or removed from the site
• If a product becomes unavailable after purchase, we will notify you immediately, cancel the item, and refund any charges

Yes, once your order is shipped you will receive a tracking link via email or SMS.

Free shipping takes anywhere from 2 to 9 business days depending on the location. Orders are processed and fulfilled within 24 hours after the order was placed. You will be able to chose your preferred shipping rate, carrier and speed from the checkout page on our website – www.lashstorepro.com